•Our deliveries are usually made between 8am and 6pm (these might change depending on the country of delivery), Monday to Friday.

•Orders are fulfilled and shipped on a first come, first served basis. As a rule, orders will be shipped the following working day. Orders will only be shipped after receipt of payment.

•You should be aware that delivery lead times are estimated times. Delivery lead times might change due to factors out of our control, such as bank holidays, weekends, festive dates, time zones and custom clearances. If the carrier attempts a delivery and the customer is not at home at that moment, the delivery lead time might change;

•All orders are shipped with the corresponding waybill.

•The wooden boxes that are shown in the product pictures alongside with the bottles are not included in orders.

Our returns policy is applicable within 30 calendar days of purchase date. We cannot offer you a refund if more than 30 days have gone by since the date of your purchase.

To return your product, please fill in the following form: clickable link. Please print filled-in form and place it inside the package together with the product to be returned.

If you need any help filling in the form, please contact our Customer Service team.

When posting your return please send it to the following address:

Centro Logístico da Barros

Avenida Manoel Oliveira

4400-475 Vila Nova de Gaia

Portugal

GPS coordinates: 41º7'52.014"N 8º37'19.009"W

Please note we can only accept returns if the bottles are unopened and the product is in the exact same condition as it was when you received it. If the bottles were sent in special boxes, these should also be returned.

We recommend you return the products in their original outer packaging. If you no longer have the original packaging or if it is damaged, you may use a different package. However, we are not liable for any damages that might occur during transport.

Uva Wine Shop reserves the right to not accept items which do not conform to the above requirements.

If the order is delivered to you with any damaged items, please return those as soon as possible placing photos on the required space in the returns form. You should include clear photos of the front of the product, and of the back label of the bottle, including its seal. In this case, Uva Wine Shop will arrange a date and time for collection and will inform you accordingly so you can prepare the package for collection.

In the unlikely event there is a quality issue with the product itself, we will test it as soon as we receive it back at our facilities and the results will be informed to you as soon as available. If the quality of the product is proven unsatisfactory, Uva Wine Shop will refund you the original shipping costs and will replace the defaulted items, delivering them at no cost to you. If the quality of the product is proven satisfactory, there will be no refund and you will need to order again, if you so wish.

If you have requested to be refunded on the returns form, we will send you an email confirming reception of the returned items as soon as we receive them.

The refund will be processed immediately, subject to processing timings in your country and the payment mode you used.

If you have any questions related to your refund, please contact us through any of the following:

- Online chat, available on the lower right corner of all our website's pages;

- Email address: help@uvawineshop.com;

- Phone number: +351 229 983 280 (between 9am and 6pm, Monday to Friday);

- Whatsapp: +351 910 989 898 (between 9am and 6pm, Monday to Friday).

Note: If an item purchased when on offer is returned, the refund will be the amount paid by you when your purchased it, even if the item since then is no longer on offer.

You may appeal to one of the Alternative Dispute Resolution for Consumer Disputes entities, whose contacts details are made available on the website of the Directorate-General for Consumer Protection. For more information please go to: www.consumidor.pt.