FAQs

Kopke Group Wine Shop is the culmination of a 5-century passion and a desire to share unforgettable sensations and experiences, seeking to further strengthen the connection between lovers of Douro and Port wines and the region's indigenous vineyards. In our online store, you can discover and enjoy the legacy of Kopke, the personality of Burmester, the talent of Barros, and the mystique of Cálem, and begin your journey through the mysteries and pleasures of the Douro, perpetuated in its unique, bold, and characterful wines.

You can contact Kopke Group Wine Shop through several means:

- Online shop chat, available in the bottom right corner of all pages on the website;

- Email address: help@kopkegroupwineshop.com;

- Telephone number: +351 223 221 010 (from 9:30 am to 6:00 pm, weekdays, local time, call to the national landline network);

- Whatsapp: +351 910 989 898 (from 9:30 am to 6:00 pm, weekdays, local time).

Currently, Kopke Group Wine Shop only sells products online.

By registering with Kopke Group Wine Shop, you will have exclusive or priority access to our promotions, campaigns and news, and you may be eligible to win prizes.

You can place an order by following these steps:

1st - Add the products you wish to order to your shopping cart;

2nd - Complete the order by filling in the requested fields;

3rd - Make the payment.

After we receive the payment in our system, your order will be processed and shipped, and you will receive our order confirmation and shipping notifications.

Note: Orders placed in the online store will be processed after payment is received.

Orders placed at Kopke Group Wine Shop are processed and shipped after payment is received. Generally, shipments are made within one business day after payment is received in our system.

Kopke Group Wine Shop can ship orders to the following countries: Portugal (Mainland), Spain (Peninsular), France, Germany, Luxembourg, Belgium, Netherlands, Austria, United Kingdom, Hungary, Czech Republic, Slovenia, Poland, Denmark, Slovakia, Lithuania, Italy, Croatia, Sweden, Estonia, Latvia, Finland, Romania, Greece, Bulgaria, Republic of Ireland and the United States.

If you wish to receive an order in a country other than those mentioned above, please send an email to help@kopkegroupwineshop.com so that we can assess the possibility of shipping.

No. You can order a single unit of any product available on the website.

After your order is paid for, you will receive an email with a link through which you can track its status. If you placed the order while logged in, you can monitor its shipment through your account in "My Account".

The payment methods accepted at Kopke Group Wine Shop are as follows: ATM and MB Way (only in Portugal); credit card and Paypal (nationally and internationally).

Note: if you choose to pay via ATM, you must make the payment within 24 hours, otherwise the order will be cancelled.

Kopke Group Wine Shop accepts Visa, Mastercard, and American Express.

No. Kopke Group Wine Shop only accepts the payment methods mentioned above.

Yes, all prices shown already include VAT at the current legal rate.

For the United States, delivery times vary according to the selected shipping method. Economy shipping typically takes between 5 and 8 business days after dispatch, while Standard shipping is usually delivered within 3 to 4 business days. These estimated timeframes apply to all domestic orders shipped within the country.

Shipping costs are calculated at checkout and may vary depending on the delivery address and the method chosen. To preview the shipping cost before completing your purchase, you can follow these steps:

1st – Add the products you wish to order to your shopping cart;

2nd – Go to your shopping cart and click on “View and edit Cart”;

3rd – In the “Simulate Shipping” section, enter your State, City and ZIP code;

4th – Select the “Shipping” option to view the calculated delivery cost and the available delivery methods.

Please note: Free shipping offers do not apply unless explicitly stated in the store's promotional conditions.

Kopke Group Wine Shop will do everything possible to deliver all your orders in good condition. However, we ask that you check the condition of your order upon receipt. If you detect any anomaly, please fill out the return form available in the “Deliveries, Returns and Refunds” section.